Pricing that matches your needs

Using tt-mail, you only have to pay for the emails you send – not for hosting your contacts.

This means you can scale your pricing up and down depending on the campaigns you run.

See how much a year’s worth of emails to your supporters would cost on our calculator:


n.b. If you usually send 5 email campaigns to 1,000 people, type “5,000”. The calculator shows the cost for an annual contract.

The best support for charities

Our support team has years of experience working in the charity sector.

We’ll get you up and running on the platform for free, but we’re also happy to give you as much extra support as you need beyond that:


  • Basic support during setup
  • One training session via live webinar (during setup only)
  • Surgeries available at additional cost
  • Templates available at additional cost
Sign up


  • 6 hours of support
  • One training session via live webinar
  • One surgery with an email marketing specialist
  • One bespoke, responsive template or one preference centre/signup form
Sign up


  • Unlimited support
  • Unlimited training sessions via live webinar
  • Three surgeries with an email marketing specialist
  • Two bespoke, responsive templates
  • One preference centre/ signup form
Sign up

“We have been delighted with tt-mail. The system has replaced one that we had been using for over a decade and the switch has been really easy and painless.”

– Jo Johnson, London Symphony Orchestra

Frequently Asked Questions

Will you charge me for adding subscribers into my account?

No. As opposed to some other email platforms, you only have to pay for the emails that you send out through tt-mail – not for hosting your contact data.

What payment options are available?

We offer an annual bulk-buy option that requires payment upfront, which allows you to choose when you send your emails throughout the year. In certain circumstances, this payment can be split into two instalments. Contact us to find out more.

What is the signup process?

Let us know how many emails you wish to buy for the next 12 months and decide on which support package you wish to take up. We’ll then send you a service agreement for you to complete and sign. Once you’ve returned that to us, we’ll active your account straight away and you’ll be ready to go!

When will I be invoiced at the start of my contract?

You’ll receive an invoice for your annual email sends one month after you activate your account and start to send emails.

What happens if I run out of my email allowance before my annual contract has finished?

We’ll flag up that you might need to purchase more email credits a couple of months before you run out of your allowance. We can then start a new 12-month contract with you for the amount that you wish to buy again. If you reach the end of your 12 months and you have email credits left, you won’t be able to roll these over to the next 12 months.

Do I have to pay extra for send-time optimisation, spam checkers, signup forms or subject-line split-testing?

No! They all come included in the platform, along with a host of other useful features that help clients get the most out of their campaigns.

Join hundreds of other charities, including:

Some of the tt-mail clients

Have any questions?

If you have any questions about tt-mail, we’ll be happy to help.

Get in touch